Friday, November 13, 2015

Agent Spotlight - Suzanne Cruise, Cruise Creative Services, Inc.

I first ran into Suzanne Cruise, after I posted a question in an art licensing group. She contacted me directly with information that was SO helpful! Read on to get her perspective on art licensing. (click images to view larger).

How long have you been in business and how did you come to be an agent?
I started as an in house artist at Hallmark Cards (they are headquartered here in Kansas City) around 1980, I quit a few years later to freelance. There were so many companies that needed vast amounts of art I figured my income potential would go up, which it did. At the time, there were fewer than 50 artists skilled at what Hallmark had taught me, so I came to see that I was extremely fortunate to be in the right place at the right time. I had so much work, I was at my drawing board 7 days a week. I had to take time to sleep and eat, other wise, I would have taken on even more work. By 1990 I had become fried, burned out...and wondered why no one was representing the work of an artist like me. I knew that with an agent I would have more time to create art. There was no one I could find repping us, so I decided to  become a rep myself for product artists. I put the word out and w/ in 2 weeks, 25 people had contacted me. In less than a year I was paying over 150 artists, and still turning away work.

For several years, very very few companies were licensing art, they wanted to retain all copyrights. Around 1995 it swept thru the creative community that the artists were no longer willing to sell their copyrights out right, so I gradually moved all of us into that realm. We were doing a tremendous amount of book illustration at the time, the fad back then was to illustrate the Bible for the kids market. Since we had been illustrating huge numbers of children's books, I submitted samples to a number of religious publishers and ended up doing 4 out of the 7 Bibles that eventually came out in the market. Unbeknownst to me, one of them was done on a licensing basis. I was so new to licensing that I signed all the papers w/out thinking or knowing what I was doing....little did I know that, that contract would totally change the course of my direction as an agent. Once the quarterly royalties started coming in, I knew that art licensing was where I needed to take us. It was a tough sell at first, but in time, manufacturers realized that licensing paid off for them, and gradually it became the standard. As manufacturers started down sizing their creative in house staffs  (freelancers were  now readily available), the demand for art was climbing rapidly to its peak. I believe the peak hit in 2006, a year before the recession began to show it's ugly economic head. Prior to 2007, those years were the salad days in licensing.

I survived the recession, and in 2010 realized I was writing a lot more contracts than I had written in the prior 2 years. And while licensing income has not quite reached what it had been in the salad days, I no longer feel like the wolf has the door wide open and I am face to face w/ his full set of teeth!!! Retail and the dynamics of retail have shifted, and to remain successful, we have shifted with it.

Do you have help/employees?
Yes, I have two other, highly experienced and successful licensing agents, Ellen Seay (who was Paul Brent's sole agent for years) and Hong Campbell  (who worked many years with a large agency in the east). I also have 4 part time people, 3 are tech people (my senior tech guy has totally rewritten and developed a new, state of the art, highly efficient business tracking system, the guts of my business, actually). Two manage the libraries..... cataloguing, categorizing and numbering art, sending out hi res once it is licensed, and the last person is my book keeper and contract manager. I also have two 20 something tech/digital guys who are developing and building an exciting, entirely new and proficient web site for our agency. This should be live before C'mas.

Who are the manufacturers you work a lot with?
I work with manufacturers who produce almost every product category there is to license artwork on to. The only reason we are not in a few given categories is because we do not have the right art for those manufacturers. I am fortunate to have not only terrific and highly skilled people who work in two dimensional graphic illustration/design, I also rep quite a few artists who specialize in three dimensional product design and development, a niche that is highly sought after.

How do you market artists? Who pays for this? Anything  different for new artists?
Once we take on an artist, their library is numbered and catalogued in our system, they will be put up on the web site as a "new artist", and will be labeled as such for 4/6 weeks. Then, each of the three of the agents shoot samples to all of their clients (we each have our own categories that we divide, that way, the artists will probably work w/ all of us at one point or another). We put together several digital post cards featuring the art/artist that are then sent out to all our clients in an email blast. If we have any art calls that we are working on, the work that is appropriate is sent to answer those art calls. Of course, the library is loaded onto our iPads, and when we exhibit at the trade shows, the art is shown to attending manufacturers, both existing clients and potential clients. We walk most of the major trade shows, the work is shown to clients at each of these shows. We also schedule a lot of on site appointments with our licensees, again, taking our iPads and showing any work that is  a potential license for that manufacturer on a one on one, person to person basis.
As is standard in this business, we work on a 50/50 split, we cover all expenses (travel, food, transportation, promotion, in house services, etc.). The only thing the artist takes care of financially is copyrighting their work.

What do you look for in an artist?

Several things: the breadth of the library (how many images are in it), the color palette, the technique and the style the artist is using, how trend savvy the art/artist is, how familiar the artist is with licensing and what sort of art gets licensed onto product, any background they may have (if any) in licensing (do they have prior experience licensing their work and/or working w/ an agent prior to coming to me). If they are new to the biz, how flexible are they in taking art direction, how quickly do they turn out new art, how much or little hand holding do they require from me or the other agents. Their ability to evolve their art as they move forward in licensing is beyond critical, it is the key to their long term survival.

They must be a team player, I will not take on a prima donna, or I will drop them if they turn out to be a diva, or the male equivalent, thereof. Do they take the time at least once a quarter to get out into retail to see what is on the shelves, what products are being offered and what sort of art that is on them? Do they look at and try to analyze who are the shoppers, their approximate ages, family sizes, possible income level, what they are putting in their baskets, trying to perform a very unscientific study of the people/women who are supporting the artists' licensing efforts? Do they window shop on sites such as Etsy and Pinterest to see what is being offered, what seems to be trending there and how would that relate to the artists' work and techniques?

Do you feel an artist needs an online presence?
Yes, any supporting marketing efforts the artist has in effect only helps us to do our job, so a web presence is invaluable. Any activity the artist exerts in social media is a huge help in our making money for the artist, and for us, as well.

How much art do you expect and artist to create in a year?
That is like asking how high is up. Some artists do highly detailed, complex images, so they will be a lot less prolific than an artist who employs a simpler approach to their look and style. While an artist must continually feed the licensing machine, I much prefer quality over quantity any day, week or month. With the exception of times where the artist has to deal w/ personal and/or medical issues, which naturally subvert all creative urges, or the times where the artist just hits the creative wall and needs to take time away to regroup, an artist should be working on art every day, or night if they are a night owl. The artist is running a business, and while the majority of the people I rep are consummate professionals,  it has thrown me when a few of them have shown the laissez faire side of their personalities. If you are not willing to make a serious commitment to building and restocking your library, you are not licensing material.

How has the Art Licensing business changed over the years?
The recession changed just about everything in the art licensing world. 
95% of the products that art is licensed on to are bought by women who represent a variety of  demographics. When the recession hit its peak, very few women were in retail, shopping, much less spending their money. I saw sales grind to almost a virtual halt in early 2008. Between the lay offs, the home foreclosures and the banking crises, a lot of us were almost done in. Women were not buying. Banks were no longer lending money to manufacturers, not even to the old, well established companies. Many went belly up in less than 48 hours. As did many of my colleagues, we had to really scramble to earn enough money to keep our doors open. I am not sure how we did it, but we made it thru the eye of the needle. I tell people I do not have the slimmest hips in the world, so it took me longer, and a whole lot of work to finally wiggle thru.....but I did it!!!!!
I am grateful for our ability to hang on, many of my associates had to throw in the towel.

Any advice or other information you would like to share? 

Yes, do your homework before you attempt to jump into licensing, then do it again. Educate your self as to all of the mechanics of licensing. Whether you want to go it alone, or if you are wanting an agent to do the biz for you, know that licensing is an undertaking that is not for the weak of heart, regardless of who is looking for and then doing the deals. This is very much a relationship business, it can be a formidable task to get a toe hold in with a manufacturer. I often suggest that artists new to licensing should spend time repping themselves, one of the best ways to really understand at least the basic mechanics of this biz. Once you get your feet wet, you will have a much better appreciation as to how hard an agents job is and how hard we have to work in order to make a living for you and for the agency.

Understand it takes, on average, 18 to 24 months before any money begins to come in. That is quite a dry spell, and many artists are not ready for it. Prepare your self well if you want to pursue this field. Don't ask your friends or your mother what they think of your work, most have no idea what is good, licensable art is all about...what that looks like, what products it could truly go on, who would want to purchase that product w/ that art on it. If you do not have a professional colleague who can give you the naked truth, ask a few of the agents if you can pay them to critique the work. Some will not have the time, some will make the time. But asking them and being told no, well....that's one more part of that learning curve.

There are so many incredibly useful blogs out there written by artists who have cut their teeth in licensing....subscribe to them, follow them, ask the bloggers questions. Many are a wealth of information, and it may all be free. The other artists who share on those blogs offer an incredible array of information you will be able to get nowhere else.

If your art ultimately ends up not cutting the licensing mustard, there are other creative positions you can possibly hold, creative jobs you can apply for, that come with a tremendous amount of personal satisfaction, not to mention a steadier paycheck.

You have to be tough, determined, a little stubborn, a bit pig headed at times, patient as a saint, and possess an open mind and an open heart if you are going to succeed in licensing, with or without an agent! Most of all, you have to have the right talent and often times be in the right place at the right time, otherwise, while licensing can be incredibly rewarding, it can also be a dog eat dog endeavor.

You can find Suzanne:
Phone: 913-648-2190

I REALLY appreciate all of you that help spread the word about my blog <3

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  1. Replies
    1. Happy Sunday Pam! Suzanne is a wealth of information <3 Thanks for stopping by the blog!

  2. Great and truly interesting interview... Loads of information there, and I'll need to do several re-reads. Big Thanks go out to both Ann for the interview process and to Suzanne of CruiseCreative. There is something there for any level of artist and licensing artists. Thank You for taking the time to give such "cut to the chase" advice. Hearing things from your prospective & experience was very informative for me... :) Blessings to both of you... Jo

    1. Hey Jo :-) Suzanne gives a talk for artists every year at Surtex :-D I really appreciate you stopping by the blog!

  3. Replies
    1. Hey Fliss :-) I really appreciate you stopping by the blog <3

  4. Hi Annie, I followed the link to your blog via Art, Surface and Textile Design FB page. Great post thank you so much for sharing with us.

    1. Emma! THANKS so much for stopping by AND letting me know how you found this post - Really appreciate it! The agent Spotlights are one of my favorite posts <3

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  6. Thank you Ann & Suzanne for this very informative interview. :)

    1. Hi May! Thank you for stopping by the blog. I really appreciate it :-D

  7. Wow! Wonderful cards. You really shared a great blog here for people like me who have interest in art work. Hey dear, I am also planning to show my art work at event space San Francisco. I would like to invite you there. I will be happy if you can accept my invitation.

    1. Zerry ht - thank you for stopping by my blog! I will not be any where near San Francisco this year. Have a great show!


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